The Culture Trap

Posted Culture Change, Excellence, High Performing Culture

  As you arrive at work every day do you think about the culture at your workplace? No matter how you answered that question the culture of your organization is all around you. Many organizations never talk about or think about culture but it is created and maintained by behaviors in the workplace. A simple… Read More

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Support Engagement with Clarity and Focus

Posted Excellence, Motivation, Workforce Engagement

  There is no doubt that engagement requires clarity. How could it be otherwise? If we expect the people who work for us to be engaged, we have to give most of them a reason. I say most of them because there are people in all of our workforce’s that just are engaged no matter… Read More

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What Are Your Beliefs About People?

Posted Excellence, High Performing Culture, Inspiration, Workforce Engagement

  I get in to discussions all the time with leaders about their beliefs about people. Here is some food for thought on beliefs about people. Take your time to think thoroughly about your view of your workforce or the workforce you will recruit if you are just starting out. What do you think about… Read More

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Strategic Thinking a Door Toward Success

Posted Excellence, Goal Setting, Motivation

  Skipping the necessary strategic thinking is often times the reason for feeling overwhelmed by life in general. Strategic thinking is not just for big business, it’s for all of us regardless of what we are up to.   Consider this. If you are making decisions on a daily or moment by moment basis about… Read More

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Culture is the Driver of Excellence

Posted Best Places to Work, Culture Change, Excellence, High Performing Culture

    I had the pleasure of joining 733 other people recently for the celebration of the winners of the San Diego Business Journal best places to work awards. I had interviewed some of these companies and it has become clear that culture drives excellence.   This was a crowd in the mood for celebration… Read More

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Leadership Self Development

Posted Excellence, Leadership Development, Motivation

All development is self-development. If you aspire to be a great leader, then you are looking at a lifetime of self-development. If you are planning on the organization you work for to develop you, it may be a long wait. Although you may experience some opportunities to attend development programs organized by your company, they… Read More

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Four Levels of Customer Service

Posted Excellence

Over a 20 year period Gallup interviewed over a billion customers trying to identify what customers really want. Customer’s wants vary by the industry and type of relationship but there were four levels of customer service expectations that remained fairly consistent across groups and they are hierarchical. The four are: • Advice • partnership •… Read More

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Workforce Engagement Opportunities

Posted Excellence, Workforce Engagement

There has been a great deal of research over the past few years about workforce engagement. Individual companies, large and small, are continually doing research. They continue to try to figure out how to get the highest performance from their workforces. Academic institutions do continual research to add to the body of knowledge. Behavioral scientists,… Read More

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